Terms and Conditions

1. Scope

The following General Terms and Conditions apply to all orders placed via our online shop by consumers and businesses. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional activity. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity. These General Terms and Conditions also apply to future business relationships with businesses without us having to refer to them again. If the business uses conflicting or supplementary General Terms and Conditions, their validity is hereby contradicted; they will only become part of the contract if we have expressly agreed to them.

2. Contracting parties, conclusion of contract

The purchase contract is concluded with Vibedock GmbH. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. You will receive a confirmation email immediately after submitting your order.

3. Contract language, contract text storage

The language available for concluding the contract is German.

We save the contract text and send you the order details and our terms and conditions by email. You can view the contract text in our customer login.

4. Delivery conditions

Shipping costs apply to all deliveries. Deliveries within Germany are subject to a shipping fee of €5.99, except in special cases. In certain special cases, certain promotions may offer free shipping.

We only ship by mail. Unfortunately, pickup is not possible.

5. Payment

In our shop you can generally use the following payment methods:

Prepayment

If you choose to pay in advance, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

Cash on delivery

You pay the purchase price directly to the courier. An additional €5.90 will be added.

credit card

When you place your order, you will also provide us with your credit card information. Once you have verified your identity as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after your order. The payment transaction will be processed automatically by the credit card company, and your card will be charged.

PayPal, PayPal Express

During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After placing your order in the shop, we will request PayPal to initiate the payment transaction. The payment transaction is processed automatically by PayPal immediately thereafter. You will receive further instructions during the ordering process.

Immediately

After placing your order, you will be redirected to the website of the online provider Sofort GmbH. To pay the invoice amount via Sofort, you must have an online banking account activated for participation in Sofort with a PIN/TAN procedure, verify your identity, and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction will be processed immediately by Sofort, and your account will be debited.

Amazon Pay

During the ordering process, you will be redirected to the website of the online retailer Amazon before completing the order process in our online shop. In order to process the order process and pay the invoice amount via Amazon, you must be registered there or register first and authenticate yourself with your login details. There you can select the delivery address and payment method stored with Amazon, confirm Amazon's use of your data and the payment instruction to us. You will then be redirected to our online shop where you can complete the order process. Immediately after placing your order, we will request Amazon to initiate the payment transaction. The payment transaction is processed automatically by Amazon. You will receive further information during the ordering process.

Financing via Klarna

In collaboration with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer installment purchase as a payment option. Please note that Klarna Installment Purchase is only available to consumers and that payment must be made to Klarna. With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least €6.95). Further information on Klarna Installment Purchase, including the general terms and conditions and the European Standard Information for Consumer Credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account .

Purchase on account via Klarna

In collaboration with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that Klarna invoice is only available to consumers and that payment must be made to Klarna. When purchasing on account with Klarna, you always receive the goods first, and you always have a payment period of 14 days. The complete terms and conditions for purchase on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .

6. Retention of title

The goods remain our property until full payment has been made. The following applies additionally to entrepreneurs: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations.

7. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance.

For entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, carrier, or other person or institution designated to carry out the shipment. For merchants, the obligation to inspect and notify defects stipulated in Section 377 of the German Commercial Code (HGB) applies. If you fail to provide the notification stipulated therein, the goods are deemed to have been accepted, unless the defect was not detectable upon inspection. This does not apply if we have fraudulently concealed a defect.

8. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects applies. For consumers, the limitation period for claims for defects in used goods is one year from delivery of the goods. For businesses, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for recourse claims pursuant to Section 478 of the German Civil Code (BGB) remain unaffected. With businesses, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to constitute an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements. If the delivered item is defective, we will initially provide a warranty to businesses, at our discretion, by remedying the defect (repair) or by delivering a defect-free item (replacement delivery). The above limitations and shortening of time limits do not apply to claims based on damages caused by us, our legal representatives, or vicarious agents, in the event of injury to life, limb, or health, in the event of intentional or grossly negligent breach of duty, as well as fraudulent intent, in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) within the scope of a guarantee promise, if agreed, to the extent that the scope of application of the Product Liability Act is open. Information on any applicable additional guarantees and their precise terms and conditions can be found with the product and on special information pages in the online shop.

Customer Service: You can reach our customer service for questions, complaints, and objections on weekdays from 9:00 a.m. to 5:00 p.m. by phone at +49 (0) 30 20965329 or by email at info@vibedock.com. For other contact options, please refer to the information on our website.

9. Liability

For claims based on damages caused by us, our legal representatives, or vicarious agents, we are always liable without limitation in the event of injury to life, limb, or health, in the event of intentional or grossly negligent breach of duty, in the event of a guarantee promise, as agreed, or insofar as the scope of application of the Product Liability Act applies. In the event of a breach of essential contractual obligations (cardinal obligations) due to slight negligence on our part, our legal representatives, or vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

10. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which can be found here: https://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to resolve their disputes. To resolve disputes arising from a contractual relationship with a consumer, or regarding whether such a contractual relationship even exists, we are obligated to participate in dispute resolution proceedings before a consumer arbitration board. The General Consumer Arbitration Board of the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de, is responsible. We will participate in dispute resolution proceedings before this board.

11. Final provisions

If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our registered office.